Question 1

Do I have to replace my dispensers?

Accepted Answer

No. NEXUS PRO is installed at the station and integrates with the existing dispense controllers. The exact scope of compatibility is validated against your equipment's brand and model during the technical assessment.

Question 2

What happens if the internet goes down?

Accepted Answer

The station keeps running. NEXUS PRO applies the business rules and records locally; when the link comes back it synchronizes the information and everything is consolidated in the cloud.

Question 3

Can I keep my current POS and management system?

Accepted Answer

Yes. The ecosystem is designed to integrate with the POS, fleet control, loyalty program and management platform you already use. Anything not on the list is assessed for integration.

Question 4

Can the island run without staff?

Accepted Answer

Yes, with the self-service module: the customer identifies, the controller validates the business rule and authorizes the dispense while everything is monitored from the management dashboard.

Question 5

Does it work if I have several stations?

Accepted Answer

It is designed for that. Each station runs on its own unit and all of them consolidate into one dashboard, which lets you compare performance, targets and consumption across sites.

Question 6

How are price sign updates controlled?

Accepted Answer

Price changes are automated from your phone and applied to both dispensers and price signs, removing manual handling on the island.

Question 7

How does the loyalty program work?

Accepted Answer

Points accrue inside the sales flow: the customer earns on every purchase and checks the balance from their phone, with nothing extra for the operator to do.

Question 8

What does the implementation include?

Accepted Answer

Unit installation, business rules configuration, integration with existing systems, staff training and guidance through the first month-end close. The support and maintenance plan is defined according to the operation.

What teams usually ask before deciding

Shall we see it running with your operation?